At Hydrascent, your satisfaction means everything to us. We take pride in offering premium perfumes and cosmetics that meet the highest standards of quality and care.
If you are not fully satisfied with your purchase, please read the following policy carefully.

1. Eligibility for Returns

Because our products are personal-use items (fragrances, skincare, and cosmetics), returns are accepted only in the following cases:

  • You received a damaged, defective, or incorrect item.

  • You contact us within 7 days of receiving your order.

  • The item is unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns for opened, used, or tested items.

2. How to Request a Return

To request a return:

  1. Email us at Hydrascent@outlook.com with your order number, product name, and clear photos (if damaged or incorrect).

  2. Our support team will respond within 2–3 business days.

  3. If your return is approved, you will receive instructions for shipping the product back to us.

Please do not ship any item without prior confirmation.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless the return is due to an error from our side (wrong or damaged item).

4. Exchanges

We replace items only if they arrive damaged or defective.
If you need to exchange your product for the same one, please contact Hydrascent@outlook.com within 7 days of receiving it.

5. Non-Returnable Items

We cannot accept returns or exchanges for:

  • Opened or used perfumes, skincare, or makeup items.

  • Gift cards or promotional items.

  • Sale or clearance products, unless defective.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Re-check your bank account or credit card statement.

  2. Contact your card provider — processing times may vary.

  3. Contact your bank — sometimes refunds take a few business days to post.
    If you have done all of this and still haven’t received your refund, please contact us at Hydrascent@outlook.com.

7. Shipping Returns

Customers are responsible for return shipping costs, except when the product is defective or incorrect.
We recommend using a trackable shipping service to ensure safe return delivery.

8. Contact Us

For any questions or assistance regarding returns or refunds, please reach us at:
📩 Email: Hydrascent@outlook.com
📞 Phone: +20 103 150 1509
🌐 Website: https://hydrascent.com

Hydrascent © 2025. All rights reserved.